FAQs

Overtime rate of $400.00 will be charged on service calls that requires a Medex Imaging Inc. representative for: a) Service call response after 5:00 PM (EST) Monday-Friday b) Service calls scheduled after 3:00 PM (EST) requesting same-day service. c) Federal Observed Holidays d) Weekends (non-Holiday)

Medex Imaging Inc. charges an hourly rate of $200.00, including a standard one hour travel time at the same rate, for scheduled service Monday-Friday 9am-5pm EST.

Medex Imaging Inc does not charge any fees for customers paying with credit card.

MEDEX IMAGING INC. IS NOT RESPONSIBLE FOR VENDORS ACCOUNTS PAYABLE ERRORS.

Medex Imaging Inc. has a net 30 day payment policy for all clients, end of month (EOM). Parts purchase has to be completed in advance.

Medex Imaging Inc. will send a representative to the worksite within 24 hours of the initially placed call.

Medex Imaging has a minimum labor cost of two hours per service call and one hour travel time. No exceptions.

No. In order to maintain our company's excellence in customer service and labor reliability/ guarantee Medex Imaging Inc. will never be responsible, in any way, for referred contractors. It is solely the customer's responsibily to verify, supervise, and ensure the contractor is qualified to perform the requested work. Medex Imaging Inc's responsibilities terminate at the level of its own registered and verified employees.

Medex Imaging Inc's holiday schedule can be found by clicking HERE.

Recall service is considered valid only when the service is fully paid, and when the EXACT problem has re-occurred within two weeks from the original completed service date.

Medex Imaging's Terms and conditions can be viewed/downloaded by clicking HERE.

Medex Imaging Inc accepts all types of payments methods including but not limited to Check, Money Order, ZELLE, Venmo.